FAQs

Frequently Asked Questions & OTHER IMPORTANT THINGS TO KNOW

How do I make a reservation?

Visit our 'Book Your Event" page. We will respond to you shortly with availability. Once your date is confirmed available, a $100 retainer is required to secure your event date. The Radiante Castle Jumps Rental Agreement Contract will need to be returned and the final amount owed is due no later than 7 days from the start of your scheduled event. Please keep in mind that dates WILL NOT be reserved until a retainer is paid.

Do you require a deposit?

Yes, We require $100 deposit to book, It will be credited towards your invoice. Deposit are non-refundable if you need to cancel you will receive credit for future event. No exceptions.
This deposit shall be deducted from the balance payable.

What is your cancellation policy?

We hope you don't have to cancel all the fun, but we understand things happen in life. For any cancellation made less than 3 days of your event no refund will be offered but we will work with you to reschedule your event. We do not set up outdoors when rain/ drizzle (with 20% chance), or windy conditions ( 15 mph wind) are in the forecast. We will not reschedule in case of inclement weather, an indoor back up plan is highly recommended. In the unlikely event that Radiante Castle Jumps should cancel your booking due to unsafe road conditions or other circumstance a full refund will be provided.

Retainers are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule. Please note: Once Radiante Castle Jumps has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

How does the delivery work, is there a fee?

We will arrive 3- 2 hours prior to your event start time to begin set up. if it is later in the afternoon we usually like to set up between 11:00am or 12:00pm.

If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for rental and it will vary on location/distance.

What areas do you deliver to?

We currently deliver within 50 miles radius of Dallas, Texas. If you live outside of these zones, please contact us to discuss the best way to accommodate you. Are there delivery charges? We will add the deliver charge to your invoice.

What is your policy for damaged products?

Once we set up the play area, we leave and the client becomes liable for any residue or damage to our equipment.

If the equipment is returned in a dirty condition, ball pit balls or equipment is out of area as deemed by Radiante Castle Jumps at the time of collection, then a minimum $200 for soft play and $150 for bounce castles a cleaning fee will be charged.

What happens if damage occurs to the equipment while it’s in my possession? Any damaged or stolen equipment will be chargeable at the cost of repair or replacement as deemed most appropriate by Radiante Castle Jumps and will become due immediately from time of invoicing.

Soft PlaY rENTALS

Additional Information

What ages are your play areas suited for?

Our play equipment is suited for crawlers through preschool years. Note: Per manufacturer guidelines, its recommended that children be 18 months+ for the ride-on animal hoppers.

Rules for play Zone.

No shoes
Socks are required
No play dough, face paint, slime, crayons, markers, or sharp objects.
No paint, slime or sharp objects
Parents are required to stay and watch toddlers
All balls must stay in ball pit, all soft play is to stay in play area
Equipment should not be moved or taken out of the designated play area.
No kids over 5 yrs allowed
You may have to pay an extra cleaning fee if rules are not followed*

Do you assemble the soft play equipment for us?

Absolutely! Every soft play unit comes in multiple pieces that we will assemble for you at the time of delivery and disassemble at pick-up. We require at least 1 hour prior to setup the play space before your scheduled time block and 1 hour after your event to disassemble. Setup usually takes approximately 45 minutes and breakdown takes approximately 30 minutes. The 2 hour availability before and after your event ensures we have ample time to account for things like unique space configurations and parking considerations. ** Please note that we require a dry, flat surface free of water, debris, and obstructions to set up our play areas.

In addition, setup area must be located in a shaded area to keep equipment away from the sun and heat, which can overheat the equipment and cause damage or possibly ‘ouchies’ when in contact with skin. These requirements are for the safety of all your little ones! ** We also rent a canopy if required.

Is the equipment cleaned between each use?

Always! All surfaces are thoroughly cleaned using non-toxic covid-19 virus killing disinfectants...every floor tile, every ball from the ball pit, every inch of the fencing. We have the same level detail in ensuring maximum cleanliness in our equipment, as we do for our own children.

Can the soft play mobile playground be used for outdoor events?

Only if the outdoor event is in a shaded or tented environment and on a flat, dry surface free of water, debris, and any obstructions. We don’t like to expose our products to direct sunlight, or any other outdoor element that can cause damage or inhibit children from using them safely. If it is raining, drizzling, or rain in the forecast for the day, we will not set up equipment outside, even if under a canopy, and we will work with you to re-configure play area indoors. We will not accept cancellations, reschedules or request for refund in case of inclement weather, an indoor back up plan is highly recommended.

FAQ's